Delivery Information

Delivery lead times and costs
If you haven’t received a ‘Thank You For Your Order’ confirmation email within 24 hours of placing your order, or your products have not been delivered within the timescales stated in the Confirmation Despatched or Courier Confirmation email, then please email our Customer Services team info@progreen.co.uk or phone us on 0800 032 6262

Standard next day UK delivery

  • Next day delivery is generally available on all orders placed Sunday – Thursday before 11am*
  • *Some outer regions of Great Britain, Northern Ireland and off shore islands may take longer
  • *This also excludes Bank Holidays
  • This is based on payment being received and products you ordered available
  • Delivery charges are based on weight and dimensions of the goods that are ordered, and the location of the delivery address
  • All orders via our couriers will make three delivery attempts. If these attempts fail, your order will be returned to us and if you wish us to redeliver the order, you will incur the delivery charge again
  • All palletised deliveries will have one delivery attempt only
  • When our courier delivers your goods you will be asked to sign for them to acknowledge you have received them
  • Unfortunately we cannot be held responsible for unforeseen delays from our third party operators, or suppliers who despatch direct
  • For more information on our delivery terms and conditions click here

Faster or timed delivery
We can arrange for pre midday deliveries or weekend deliveries however please email us or call us on 0800 032 6262 to find out costs and if it is available in your area

International deliveries
We can arrange for products to be delivered abroad, however please email us or call us on 0800 032 6262 to find out costs

Collection from Head Office

  • Products can be collected from our Head Office – Monday to Friday 8.30am – 5.00pm
  • Please check before you visit that the product you require is in stock call 0800 032 6262 or email info@progreen.co.uk

How delivery is calculated

  • Delivery is calculated on the weight of your order
  • Up to 25 kg/L can be despatched in one parcel
  • Most areas of the UK will be charged £7.95 + VAT up to 25 kg/L however the Scottish Highlands, Northern Ireland, Isle of Man and the Isles of Scilly will be charged £19.95 + VAT. If you would like to check the order and postage totals, please add your items to the basket and click on view basket. You are able to view the delivery charge and amend your order before you commit to buying
  • We will always try to deliver your goods in the most economic cost effective way

Delivery around Bank Holidays

  • Deliveries are not made on:
    • New Year’s Day
    • New Year’s Bank Holiday (in lieu)
    • Good Friday
    • Easter Monday
    • Early May Bank Holiday
    • Spring Bank Holiday
    • Early August Bank Holiday (Scotland only)
    • August Bank Holiday (England, Wales and N. Ireland only)
    • Christmas Day
    • Boxing Day
  • Pre 9am, Pre 10:30am, Pre 12pm Timed Deliveries may not be available around Bank Holidays. Please contact us for more information. Postcode restrictions apply