Find the answers you need in our frequently asked questions below, covering orders, delivery, returns and more, so you can get the support you need. If your can't find your query here, please get in touch with our team who will be happy to help.
Yes, many of our products are pet-safe or environmentally friendly. You’ll find this information on each product page, so please check the details to make sure.
Yes, many of our products are organic or chemical-free. You’ll find this information on each product page, so please check the details to make sure.
Professional products require the user to be qualified, and the product should always be used in accordance with the product label. We have a range of non-professional products that can be used at home with no qualification.
Certain products do require a certificate for use. This is clearly indicated in the product information – always check the label before use.
We have a variety of professional and non-professional rat bait. Professional rodenticide will require proof of certification and a completed declaration form to be submitted for review before any professional rodenticide can be dispatched.
You can find this on the product page available to download.
Where appropriate, the application rate can be found on the product page along with other useful information. The product label will always contain the application rate.
Please refer to the specification instructions on the product label or contact our helpful customer service team who will happily assist you with any query you may have.
Storage and shelf life can vary depending on the individual product. You’ll find specific guidance on how to store it and how long it will last in the product information section on each page. Keep products stored away from frost and direct sunlight.
Simply browse our products and click “Add to Basket” on the items you’d like to buy. When you’re ready, go to your basket and select “Checkout” to complete your purchase. You can check out as a guest or create a ProGreen account for faster future orders.
At checkout, choose your preferred payment method and follow the instructions to complete your purchase securely. Once your payment has been processed, you’ll receive an order confirmation email with your order details.
We accept Visa, Visa Debit, Mastercard, PayPal, Apple Pay, and Google Pay, all processed securely through Shopify Payments or PayPal. If you’re an approved trade customer, you can also choose to pay by invoice or bank transfer (BACS). Details will be provided at checkout or on your invoice.
Yes, please contact our customer service team who will be happy to help you with your quote.
You can preorder selected products that are temporarily out of stock by calling our customer service team on 0330 165 5568 who will reserve your order and dispatch it as soon as new stock arrives.
If you would like to order via our website, you can ensure you're the first to hear when any out of stock products will be back by leaving us your email address via the 'Notify me when back in stock' form. As soon as your selected product comes back in stock, you'll receive an email allowing you to order this product.
Yes, depending on the size of the order, further discounts may be applied. We will always be transparent on whether this is possible or not.
Yes, you can organise a proforma to be created. For this you would need to speak to our customer service team to be organised.
If you need to cancel or make changes to your order, please contact our team as soon as possible. We can amend or cancel orders only before they’ve been dispatched. Once an order has been shipped, you’ll need to follow our returns process instead.
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details from our courier. If your order hasn’t arrived within the expected delivery window, please contact us with your order number so we can help.
You can access your VAT receipt in your account. This will have also been emailed in confirmation of your order.
You’ll only see orders placed while logged in to your account. If you checked out as a guest or used a different email address, the order won’t appear in your history. Please contact us if you need help locating your order.
We offer both Standard and Express UK Mainland delivery options:
Delivery costs for orders over 25kg, or to Highlands, Islands, and Northern Ireland, are calculated at checkout based on weight and postcode.
For UK Mainland, standard delivery takes 3–5 working days, while express delivery arrives within 1–2 working days.
Deliveries to Highlands, Islands, and Northern Ireland typically take 3–5 working days, depending on location.
Please note, delivery times are estimates and may vary due to weather, traffic, or courier delays.
Yes, once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link from our courier. You can use this link to follow your delivery’s progress and estimated arrival time.
Our couriers will attempt delivery up to three times for parcel orders. If delivery is unsuccessful, your order will be returned to us, and redelivery charges may apply.
Most deliveries require a signature, but you can request delivery to a safe place at your own risk (subject to courier discretion).
Yes, we deliver to the Scottish Highlands and other UK islands. Additional delivery charges apply based on your postcode and order weight, and these will be calculated at checkout.
Typical delivery times are 3–5 working days.
We are temporarily unable to deliver to Northern Ireland but are working hard to be able to offer this as an option again.
You can find full details on our delivery options here.
No, we currently only deliver within the UK. This includes mainland UK, the Highlands and other UK Islands, excluding Northern Ireland.
You can find full details on our delivery options here.
Yes, we can deliver to business addresses, site locations, and commercial premises across the UK. Please ensure someone is available to receive and sign for the delivery during working hours to avoid delays or redelivery charges.
Yes, free collection is available from our Head Office:
Unit 3 Axis Park, Manasty Road, Orton Southgate, Peterborough, PE2 6UP
Monday – Friday, 8.30am – 5.00pm
Please call 0330 165 5568 or email info@progreen.co.uk before visiting to confirm stock availability.
Postage costs are based on your order value, weight, and delivery location.
Standard UK Mainland Delivery:
Express UK Mainland Delivery:
Non-Mainland UK Deliveries (e.g. Highlands & Islands):
Pallet Deliveries:
Large or heavy orders may be sent on a pallet. Please note, pallet deliveries have one delivery attempt only, and redelivery may incur extra charges.
All our hazardous goods are safely transported by our trusted partners, ensuring effective delivery either by pallet or parcel.
For a return, please contact our customer service team, we will organise a return for you.
You can organise a return through this link.
Once your return has been received and confirmed, we’ll process your refund within 7 to 10 working days. Refund times may vary depending on your payment provider.
You can find our full range of training courses here.
You can either book a course online or you can contact our head office team, and we will organise the course for you.
If are yet to receive your e-learning, please ensure that you check your spam folder. You can of course contact our customer service team who will be happy to assist you.
This ultimately depends on the course you have taken. Some courses expire after 5 years, and some are due a refresher after 3-5 years. If you are unsure, please contact a member of our team.
We can factor in group booking discounts where applicable. Please contact our customer services team and we will try our best to accommodate.
No, you can check out as a guest. However, you won't receive all our benefits including discounts and order history.
If you're unable to access your account, first check that you've created one using the same email address you're logging in with. If you've forgotten your password, select 'Forgot your password?' on the login page to reset it. If you still can't log in, please contact us for help.
You can update your account details by logging into your ProGreen account and selecting account details to edit your personal information, email address, or password.
Yes, your account details are safe. Our website is hosted on Shopify, which uses secure encryption (SSL) to protect your personal information. We also follow all GDPR regulations, meaning your data is stored securely, used only for legitimate purposes, and never shared without your consent. You can view our full policy on how we handle your data in our privacy policy.
You’ll only see orders placed while logged in to your account. If you checked out as a guest or used a different email address, the order won’t appear in your history. Please contact us if you need help locating your order.
You can sign up to our newsletter to be the first to hear about exclusive offers, new products, and expert advice.
Sign up to our newsletter here, or via the footer of this website.
You can update your preferences or unsubscribe at any time by clicking the unsubscribe link in any of our emails, or contact our team who can assist.
Yes, under GDPR regulations, you have the right to request deletion of your personal data at any time. To do this, please contact our team with your request, and we’ll permanently remove your account and associated information from our system.
Please note that we may retain certain details if required for legal, accounting, or order fulfilment purposes, as outlined in our privacy policy.
You can reach our team through the Contact Us page, by email at info@progreen.co.uk, or by post at: WCF Ltd T/A Progreen, Unit 3 Axis Park, Manasty Road, Orton Southgate, Peterborough, PE2 6UP
Our head office and customer service team are available Monday to Friday, 8:30am – 5:00pm.
We’re closed on weekends and public holidays, but you can place orders online 24/7 through our website.
