Terms & Conditions

Definitions 

In these terms and conditions ‘the Seller’ means Progreen, and ‘the Buyer’ means the purchaser of ‘the Goods’, meaning goods, products or services from ‘the Seller’ under these terms and conditions. ‘The website’ means www.progreen.co.uk and transactions received by other third-party websites. 

Disclaimer 

By using this website or placing an order, the buyer accepts these Terms & Conditions. 

General 

Goods are sold on the understanding that they will be used for their intended purpose within the relevant UK legislation. The Seller accepts no responsibility for trained or untrained personnel without qualified supervision using or misusing the goods and equipment supplied by the Seller.   

We always take care to ensure correct sizes, specifications and descriptions, and products are reasonably fit for purpose and are given as a guide and in good faith; these can be subject to alteration by the Seller without notice. All colours are as near as displayed on a computer monitor.  

All stock is allocated on a first come, first served basis once your order reaches our main server. The Seller does not guarantee the availability of any item based on the stock figures shown.  

The Seller reserves the right to restrict or refuse any order at any time.   

Website 

All content on the website, including text, images, graphics, and downloadable materials, is owned by or licensed to the Seller. You may not reproduce or use any Website content for commercial purposes without prior written permission.  

While we take steps to ensure the website is available and accurate, we cannot guarantee uninterrupted access or error-free operation. The seller accepts no liability for temporary downtime, technical issues or inaccuracies on the website. 

In addition to the terms set out in this document, your use of the Website is also governed by our supporting policies. These policies explain how we protect your data, use cookies, ensure health and safety compliance and set standards for responsible website use. You agree to be bound by these policies: 

  • Privacy Policy: Our Privacy Policy explains how we collect, store and process personal information in line with UK GDPR and Data Protection legislation. This includes details on data retention, lawful bases for processing, marketing preferences, third-party data processors and your rights as a data subject. 
    A full copy of our Privacy Policy is available here.
  • Cookie Policy: The Website uses cookies and similar technologies to support essential functionality, analyse performance and personalise your experience. You can choose whether to accept or reject non-essential cookies when you visit the site. A full copy of our Cookie Policy is available here.
  • Data Protection: We process all personal data securely and responsibly. Customer information is handled in line with relevant UK data protection regulations. Any suspected data breach is investigated promptly and, where necessary, reported to the appropriate authority. A full copy of our Data Protection Policy is available here.
  • Third-Party Links: The Website may include links to third-party websites. These are provided for convenience only. We do not control third-party content and accept no responsibility for any loss or damage arising from their use. 

ProGreen offer codes 

All offers on the Website are subject to stock availability, and the Seller reserves the right to restrict or refuse any order at any time. Only one code can be used per order which can’t be applied after checkout. 

Full ProGreen offer terms and conditions are available to download here. - PDF 

Prices 

Prices and special offers are correct at the time of the goods being displayed on the ProGreen website and any third-party websites but can be subject to change without notice. Prices on our website may be displayed either including or excluding VAT, depending on the toggle selected by the customer at the top of the page. The final price shown at checkout will always confirm the applicable VAT amount.  

Where third parties are involved, their pricing policy may operate under a separate level of terms and conditions which will apply. Details of these can be obtained on request from ProGreen. 

The price payable for the Goods is subject to alteration at the Seller’s discretion by notice to the Buyer at any time before delivery. 

All costs for post, packaging, delivery and VAT, where applicable, are included in the final price. 

Acceptance & Cancellation of Orders 

All contracts are made, and all orders are accepted by Progreen on the basis that these conditions are the only terms and conditions upon which the Seller supplies the products, goods or services (‘the Goods’) to the Buyer, and no other terms or conditions are accepted unless approved by the Seller in writing.  

Orders accepted by the Seller may only be cancelled with the Seller’s prior written consent and prior to despatch.  

Prior to despatch, non-standard items, special orders and perishable items cannot be cancelled; you will be made aware of any of these products prior to placing your order. Orders cannot be cancelled once ‘the Goods’ have been dispatched or confirmed with the Seller, without contacting the Seller to discuss.  

Orders become binding upon the submission of ‘the Buyers’ order to ‘the Seller’; this can be via phone, the website, email or a purchase order. 

Delivery 

Delivery of goods, unless otherwise specified, shall be made by the Seller to an address specified by the Buyer. If amends are made by the Buyer to any delivery address once the order has been despatched, the Buyer will be liable for any additional delivery charges that may be incurred by the Seller. Heavy/bulky item deliveries may require large vehicles, are kerbside only, and may be affected by limited access. 

Any dates and indications for delivery are approximate and shall not be the essence of the contract unless expressly agreed and confirmed at the time of order. The Seller shall not be liable for failure to deliver by such dates, or for any damage or loss arising directly or indirectly out of delay in delivery, as all times for delivery are quoted in good faith. Redelivery or return-to-sender fees may apply for failed delivery attempts. ProGreen offers no compensation for courier delays 

If the Buyer is not available for acceptance/receipt of their order from the Seller’s delivery service, they will be liable for any additional delivery costs that may be incurred when trying to make further re-delivery attempts or the returning of products to the Supplier. 

Special delivery charges can be quoted upon request. 

The Seller shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to circumstances beyond the Seller’s reasonable control. These circumstances may include, but are not limited to, extreme weather, transport delays, industrial action, supply chain disruption, natural disasters, power failure or changes in legislation. 

Click & Collect:

  • The buyer would place and pay for your order online (or by phone) and choose “Click & Collect.” 
  • Once the buyers order is confirmed, the seller will reserve the items for you. 
  • The seller will email or text you when your order is ready for pickup, with your order reference. 
  • The buyer can collect the order Monday–Friday, between 08:30 and 17:00. 
  • At collection you must bring your order reference or provide a postcode for the invoice address. 
  • If the buyer fails to collect within 7 days of notification, the seller may cancel your order and restock the items. 
  • After the buyer collects the items, they are responsible for them, any loss or damage afterwards is the buyers responsibility. 
  • If the seller can’t fulfil your order (e.g., item out of stock), we’ll contact you and refund (or offer a substitute) as soon as possible. 

Where third-party suppliers are used to make deliveries for ProGreen, a separate level of terms and conditions may apply. Details of these can be obtained on request from Progreen. 

Shortages, damages, and/or loss 

The Buyer shall inspect Goods immediately upon delivery and give notice of any shortages, damages or order errors within 48 hours in writing, via email, or via phone to the Seller, giving the account of the issues.  

Claims for non-delivery of products must be submitted in writing, via email or via phone to the Seller within seven days after an order placement or receipt of a delivery note, whichever is earlier. 

Goods or products that make up an order may be sent in instalments; where this occurs, the Seller will accept any additional delivery charges at their cost. 

If written notice, email or a phone call is not received within the above time limits, the Seller shall be cleared of all liability in respect of any shortages, damages or errors. 

Product ownership and liability 

On order and delivery, all risks will pass to the Buyer of the goods. Ownership of Goods will remain with the Seller until payment has been made in full for the Goods and any other outstanding sums due to the Seller have been paid.  

Until payment has been received by the Seller, the Buyer must hold the Goods on a fiduciary basis only and shall store the Goods such that they are clearly identifiable as being the property of the Seller. Access shall be provided by the Buyer for the Seller to investigate the Goods and access collection where necessary. 

In the event of the Buyer (any individual or individuals) going into liquidation, having a winding up order put against them, or being put under receivership or bankruptcy, then the Seller shall have the right to gain access to the Buyer’s premises and retake possession of the Goods. 

The Buyer has the right to use the Goods in the ordinary course of his business. 

Return of goods 

Goods may only be returned to the Seller with prior written agreement from the Seller and a reference number, which must be quoted on all accompanying documentation.  

  • Goods no longer required: Where goods are no longer required, they must be returned within thirty days of receipt, unused, in perfect condition and sent back in their original packaging. Where goods are faulty or damaged, the customer has a minimum of 30 days in which to return these goods. Unless agreed with the Seller in writing, the Buyer will be liable for all additional return costs of products to the Seller. 
  • Goods lost in transit: The Seller accepts no responsibility for lost parcels without receipt of proof of postage. The Buyer is responsible for sending all goods back via the correct mode of transport and legislation appropriate to the returned products. 
  • Goods ordered in error: If goods have been ordered in error or are not as expected, a returns authorisation must be requested. The reference number issued by the Seller must be quoted on all accompanying documents. Goods must be returned within thirty days of receipt, unused, in perfect condition, and sent back in their original packaging. Failure to do this on the part of the Buyer will not entitle the buyer to a full refund. Carriage for returned items is to be paid by the Buyer, your statutory rights are not affected. All goods returned must be sent back via the correct mode of transport and legislation appropriate to the returned products. Certain products which have specific use by dates or are manufactured to a Buyers Specification may be non-refundable; the Buyer will be made aware of these. 
  • Faulty or damaged goods: Items which are received damaged or faulty can be returned for a refund or exchange. Any costs spent by the Buyer in sending the item back will be refunded by their original payment method and on producing a relevant receipt. 

The Seller will only accept returned goods where the shelf-life expiry is less than three months on the goods purchased or agreed prior to return in writing with the Seller. 

Credit accounts/account customers 

Unless agreed by ‘the Seller’ in writing, standard payment terms state ‘payment is due 30 days’ from your invoice date. Known as the ‘Due Date’. 

Interest will be charged at 2% on all monies that are outstanding after the relevant Due Date. The Buyer shall in addition pay to ‘the Seller’ all legal and other fees, costs and expenses incurred by ‘the Seller’ in the collection of any payments not made by the said Due Date. 

If full payment of both the invoice and interest charges has not been made within 4 months of the invoice date (Due Date), then the Seller will commence court proceedings to recover the debt. 

The Seller has the right to terminate any or all contracts with any Buyer, including credit accounts/account customers, if: 

  • The buyer fails to pay monies owed based on the Seller’s payment terms. 
  • The buyer goes into liquidation, administration, receivership, insolvency or bankruptcy. 
  • The Seller has any doubt about the Buyers credit worthiness. 
  • The Seller has any doubt that their products are being used outside of the legislative guidelines 
  • The Buyer commits any breach of their contract. 
  • Training Courses – payment, refund and cancellation policy. 
  • Account customers must pay for training courses upfront before receiving their training. 
  • All orders placed through the Progreen website for training courses will take payment in full via a credit card or cheque. 
  • Where clients, such as local authorities, businesses and schools, wish to make payment via an invoice using BACS or cheque, an invoice will be raised by Progreen. 

Training 

When paying by credit card or cheque, the course fees are payable in full at the time of booking. Upon receipt of your order and payment, your place will be reserved and confirmed.  

When a booking is placed for training, the Buyer accepts the Supplier’s payment, refund and cancellation policy.  

If a candidate has accessed their online training but does not feel that the course is for them, we would only be able to change the user's name to someone else who may wish to do the course. This is because the training course has been accessed; therefore, we will not be able to process a refund. 

Cancellation charges will in most instances apply but will depend on when the written cancellation is received by Progreen. The refund rates are as follows: 

  • Full refund – over four weeks’ cancellation notice 
  • 50% refund – two to four weeks’ cancellation notice 
  • No refund – less than fourteen days’ cancellation notice unless in exceptional circumstances. Proof of reason for cancellation may be requested. 
  • No refund will be given for not attending a course or if no ‘reasonable’ prior notice is given that is agreed to in writing by Progreen. 

If you are unable to attend, an alternative person can attend in your subject if the replacement person has the required experience or qualifications for the course and prior agreement has been made with Progreen. No charges will be made for this if the course is wholly run by Progreen. 

We reserve the right to change the timings, content date, venue and instructor of the course at any time. Cancellation of the course can be taken at any time up to and including the date of the course if insufficient bookings have been received or due to unforeseen circumstances. Progreen, where possible, will aim to give as much forward notice of any cancellations and endeavour to rearrange the course where possible. Where Progreen has cancelled the course, attendees will be given the option of a full refund or rescheduling to a suitable course in the future but will not accept any further liability. 

Where third-party suppliers are used to deliver training on behalf of Progreen, a separate level of terms and conditions may apply. Details of these can be obtained on request from Progreen. 

All assessment and examination fees will be paid directly to the respective examination/assessment body. All legal terms and conditions of the examination/assessment body will apply to the candidate. Where assessments or examinations are undertaken, it is the responsibility of the candidate to arrange all reassessment details and payments directly with the examining/assessment body. 

Online training: Refunds will only be given 4 weeks after purchase if the candidate has not yet logged in. If the candidate has logged in, no refund will be given. 

Disputes 

The Buyer will not be permitted to withhold payment of any monies accurately invoiced by the Due Date because of any dispute/claims against the Seller. 

Guarantee and liability 

All items are guaranteed to the manufacturer’s warranty and will be reasonably fit for the purpose on the product label or in the suppliers’ and ProGreen’s current literature. The Seller's liability for any direct loss or damage resulting from any breach of contract, faulty product or any other cause howsoever arising will be limited to the purchase price of the Goods. The Seller in no circumstances will be liable for any indirect or resultant damage that has been incurred through use of purchased products from the Website, nor will the Seller accept any liability where products have been used incorrectly, contrary to instructions, or for purposes for which they were not intended. 

IMPORTANT NOTICE 

  • Using pesticides safely
    • When you buy a professional-use pesticide, you and/or the end user must ensure that the product is legally used in line with the industry's Approved Code of Practice set out by the Food & Environment Protection Act 1985 (FEPA) & Control of Pesticide Regulations 1986 (COPR). 
    • When placing an order for a professional-use pesticide, you must confirm that you have read, understood and will comply with these regulations.
    • Use plant protection products safely & always read the label & product information before use. 

Need pesticide training? Click here - https://www.progreen.co.uk/training 

  • Using biocides and pesticides safely 
    • When you buy a professional-use biocide, you and/or the end user must ensure that the product is legally used in line with the approved Code of Practice set out by the Control of Pesticide Regulations 1986 (COPR) or under the scope of the EU Biocides Regulations 528/2012 (EU BPR).
    • When placing an order for a professional-use pesticide and biocide, you must confirm that you have read, understood and will comply with these regulations.
    • Use plant protection products safely & always read the label & product information before use. 

Need biocides training? Click here - https://www.progreen.co.uk/training 

The Buyer is responsible for ensuring that all Goods are used in compliance with relevant UK legislation, industry codes of practice and manufacturer guidance. The Seller accepts no liability for the misuse or misapplication of any Goods. 

Mobile Terms of Service

The WCF Ltd T/A ProGreen mobile message service (the "Service") is operated by WCF Ltd T/A ProGreen (“WCF Ltd T/A ProGreen”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to WCF Ltd T/A ProGreen's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of WCF Ltd T/A ProGreen through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with WCF Ltd ProGreen. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Bella di Notte or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other WCF Ltd T/A ProGreen mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, email info@progreen.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. 

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Competition Terms & Conditions 

Entry 

  • All giveaways are promoted by ProGreen. Each giveaway will state its closing date in the relevant social media post. Any entries received after this date will not be included. ProGreen reserves the right to amend the giveaway end date at any time due to events or circumstances beyond its reasonable control. 
  • By entering, you confirm that you have read these terms and conditions and agree to them. You also confirm that all information submitted is true, accurate and complete. Any entries not submitted in accordance with the rules will be disqualified. 
  • To enter, you must be a UK resident aged 18 or over. Giveaways are not open to employees of WCF Ltd or their families. Where a giveaway is run in collaboration with an influencer, entries may be collected via the influencer’s official social media account as well as ProGreen’s. 

Winners: 

  • Winners will be randomly selected after the giveaway has closed. Unless otherwise stated, one winner will be chosen from all valid entries across participating platforms. The winner will be announced on ProGreen’s social media channels and may also be announced by collaborating influencers. Official contact and prize fulfilment will always come from ProGreen. 
  • Winners will be contacted directly within 48 hours of the closing date. They must respond within 7 days. If we do not hear back, ProGreen reserves the right to choose another winner. 

Prizes:  

  • The prize will be stated in the giveaway post. No cash alternative is available. ProGreen reserves the right to substitute a prize of equal or greater value if necessary. 
  • Prizes are subject to availability and will be delivered within 30 days of the giveaway closing date. 
  • Any giveaway is in no way sponsored, endorsed or administered by, or associated with Instagram, TikTok, Facebook, or any other third-party platform. By entering, you agree to release these platforms from any responsibility.