Terms and Conditions
Definitions
In these terms and conditions ‘the Seller’ means Progreen and ‘the Buyer’ means the purchaser of ‘the Goods’ meaning goods, products or services from ‘the Seller’ under these terms and conditions. ‘The website’ means www.progreen.co.uk and transactions received by other third party websites.
Cancellation and Acceptance of Orders
All contracts are made and all orders are accepted by Progreen on the basis that these conditions are the only terms and conditions upon which the Seller supplies the products, goods or services (‘the Goods’) to the buyer and no other terms or conditions are accepted unless approved by the Seller in writing
Orders accepted by the Seller may only be cancelled with the Seller’s prior written consent and prior to despatch
Prior to despatch non-standard items, special order and perishable items cannot be cancelled, you will be made aware of any of these products prior to placing your order
Orders cannot be cancelled once ‘the Goods’ have been despatched or confirmed with the Seller, without contacting the Seller to discuss
Orders become binding upon the submission of ‘the Buyers’ order to ‘the Seller’ this can be via phone, the website, email or a purchase order
Prices
Prices and special offers are correct at the time of the goods being displayed on the ProGreen website and any third party websites but can be subject to change without notice. All prices on the Progreen website exclude VAT, at the UK ruling rate, plus delivery costs and insurance unless otherwise specified.
Where third parties are involved their pricing policy may operate under a separate level of terms and conditions which will apply. Details of these can be obtained on request from ProGreen.
The price payable for the Goods is subject to alteration at the Seller’s discretion by notice to the Buyer at any time before delivery.
Delivery
Delivery of goods, unless otherwise specified, shall be made by the Seller to an address specified by the Buyer. If amends are made by the Buyer to any delivery address once the order has been despatched the Buyer will be liable for any additional delivery charges that may be incurred by the Seller.
Any delivery date or dates which may be quoted verbally or in writing are estimates only. The Seller shall not be liable for failure to deliver by such dates, or for any damage or loss arising directly or indirectly out of delay in delivery as all times for delivery are quoted in good faith.
If the Buyer is not available for acceptance/receipt of their order from the Supplier’s delivery service they will be liable for any additional delivery costs that may be incurred when trying to make further re-delivery attempts or the returning of products to the Supplier.
Special delivery charges can be quoted upon request.
Where third party suppliers are used to make deliveries for ProGreen a separate level of terms and conditions may apply. Details of these can be obtained on request from Progreen.
Shortages, damages and/or loss
The Buyer shall inspect Goods immediately upon delivery and give notice of any shortages, damages or order errors within 48 hours in writing to the Seller giving account of the issues. Claims for
non-delivery of products must be submitted in writing, email or via phone to the Seller within seven days after an order placement or receipt of a delivery note, whichever is the earlier.
Goods or products that make up an order may be sent in instalments, where this occurs the Seller will accept any additional delivery charges at their cost.
If written notice, email or a phone call is not received within the above time limits, the Seller shall be cleared of all liability in respect of any shortages, damages or errors.
Product ownership and liability
On delivery and order all risks will pass to the Buyer of the goods. Ownership of Goods will remain with the Seller until payment has been made in full for the Goods and any other outstanding sums due to the Seller has been paid.
Until payment has been received by the Seller, the Buyer must hold the Goods on a fiduciary basis only and shall store the Goods such that they are clearly identifiable as being the property of the Seller. Access shall be provided by the Buyer for the Seller to investigate the Goods and access collection where necessary.
In the event of the Buyer (any individual or individuals) going into liquidation, having a winding up order put against them, being put under receivership or bankruptcy then the Seller shall have the right to gain access to the Buyer’s premises and retake possession of the Goods.
The Buyer has the right to use the Goods in the ordinary course of his business
Return of Goods
Goods may only be returned to the Seller with prior written agreement from the Seller and reference number which must be quoted on all accompanying documentation. Where goods are no longer required they must be returned within thirty days of receipt, unused, in perfect condition and sent back in their original packaging. Where goods are faulty or damaged the customer has a minimum of 30 days in which to return these goods. Unless agreed with the Seller in writing the Buyer will be liable for all additional return costs of products to the Seller.
The Seller accepts no responsibility for lost parcels without receipt of proof of postage. The Buyer is responsible for sending all goods back via the correct mode of transport and legislation appropriate to the returned products.
If goods have been ordered in error or are not as expected, a returns authorisation must be requested. The reference number issued by the Seller must be quoted on all accompanying documents. Goods must be returned within thirty days of receipt, unused, in perfect condition and sent back in their original packaging. Failure to do this on the part of the Buyer will not entitle the buyer to a full refund. Carriage for returned items are to be paid by the Buyer, your statutory rights are not affected. All goods returned must be sent back via the correct mode of transport and legislation appropriate to the returned products. Certain products which have specific use by dates or are manufactured to a Buyers Specification may be non-refundable, the Buyer will be made aware of these.
Items which are received damaged or faulty can be returned for a refund or exchange. Any costs spent by the Buyer in sending the item back will be refunded by their original payment method and on producing a relevant receipt.
The Seller will only accept returned goods where the shelf life expiry is less than three months on the goods purchased or agreed prior to return in writing with the Seller.
Where third party suppliers are used to make deliveries for Progreen a separate level of terms and conditions may apply. Details of these can be obtained on request from Progreen.
Credit Accounts/Account Customers
Unless agreed by ‘the Seller’ in writing, standard payment terms state ‘payment is due 30 days’ from your invoice date. Known as the ‘Due Date’
Interest will be charged at 2% on all monies that are outstanding after the relevant Due Date. The Buyer shall in addition pay to ‘the Seller’ all legal and other fees, costs and expenses incurred by ‘the Seller’ in collection of any payments not made by the said Due Date
If full payment of both the invoice and interest charges have not been made within 4 months of the invoice date (Due Date), then the Seller will commence court proceedings to recover the debt.
The Seller has the right to terminate any or all contracts with any Buyer including credit accounts/account customers if:
- The buyer fails to pay monies owed based on the Sellers payment terms
- The buyer goes into liquidation, administration, receivership, insolvency or bankruptcy
- The Seller has any doubt to the Buyers credit worthiness
- The Seller has any doubt that their products are being used outside of the legislative guidelines
- The Buyer commits any breach of their contract
- Training Courses – payment, refund and cancellation policy
- Account customers must pay for training courses upfront before receiving their training
- All orders placed through the Progreen website for training courses will take payment in full via a credit card or cheque. Where clients, such as local authorities, businesses and schools wish to make payment via an invoice using BACS or cheque an invoice will be raised by Progreen.
Training
When paying by credit card or cheque the course fees are payable in full at the time of booking. Upon receipt of your order and payment your place will be reserved and confirmed.
When a booking is placed for training the Buyer accepts the Supplier’s payment, refund and cancellation policy.
If a candidate has accessed their online training but does not feel that the course is for them, we would only be able to change the user's name to someone else who may wish to do the course. This is due to the fact that the training course has been accessed therefore we will not be able to process a refund.
Cancellation charges will in most instances apply but will depend on when the written cancellation is received by Progreen. The refund rates are as follows:
- Full refund – over four weeks cancellation notice
- 50% refund – two to four weeks cancellation notice
- No refund – less than fourteen days cancellation notice unless in exceptional circumstances. Proof of reason for cancellation may be requested.
- No refund will be given for not attending a course or if no ‘reasonable’ prior notice is given that is agreed to in writing by Progreen.
If you are unable to attend an alternative person can attend in your subject as long as the replacement person has the required experience or qualifications for the course and prior agreement has been made with Progreen. No charges will be made for this if the course is wholly run by Progreen.
We reserve the right to change the timings, content date, venue and instructor of the course at any time. Cancellation of the course can be taken at any time up to and including the date of the course if insufficient bookings have been received or due to unforeseen circumstances. Progreen where possible will aim to give as much forward notice of any cancellations and endeavour to re-arrange the course where possible. Where Progreen have cancelled the course attendees will be given the option to a full refund or to reschedule to a suitable course in the future but does not accept any further liability.
Where third party suppliers are used to deliver training on behalf of Progreen a separate level of terms and conditions may apply. Details of these can be obtained on request from Progreen.
All assessment and examination fees will be paid directly to the respective examination/assessment body. All legal terms and conditions of the examination/assessment body will apply to the candidate. Where assessments or examinations are undertaken it is the responsibility of the candidate to arrange all reassessment details and payments directly with the examining/assessment body.
Online training: Refunds will only be given 4 weeks after purchase if candidate has not yet logged in. If candidate has logged in, no refund will be given.
General
Goods are sold on the understanding that they will only be used for their intended purpose and within the relevant UK legislation. The Seller accepts no responsibility for trained or untrained personnel without qualified supervision using or misusing the goods and equipment supplied by the Seller.
All offers on the Website are subject to stock availability and the Seller reserves the right to restrict or refuse any order at any time.
We take care at all times to ensure correct sizes, specifications and descriptions, and products are reasonably fit for purpose and are given as a guide and in good faith, these can be subject to alteration by the Seller without notice. All colours are as near as displayed on a computer monitor.
All stock is allocated on a first come first served basis once your order reaches our main server. The Seller does not guarantee the availability of any item based on the stock figures shown.
Disputes
The Buyer will not be permitted to withhold payment of any monies accurately invoiced by the Due Date because of any dispute/claims against the Seller
Guarantee & liability
All items are guaranteed to the manufacturer’s warranty and will be reasonably fit for the purpose on the product label or in the suppliers and Progreen’s current literature. The Sellers liability for any direct loss or damage resulting from any breach of contract, faulty product or any other cause howsoever arising will be limited to the purchase price of the Goods. The Seller in no circumstances will be liable for any indirect or resultant damage that has been incurred through use of purchased products from the Website.
IMPORTANT NOTICE - Using Pesticides Safely
When you buy a professional use pesticide you and/or the end user must ensure that the product is legally used in line with the industries Approved Code of Practice set out by The Food & Environment Protection Act 1985 (FEPA) & Control of Pesticide Regulations 1986 (COPR).
When placing an order for a professional use pesticide you must confirm that you have read, understood and will comply with these regulations.
Use plant protection products safely & always read the label & product information before use.
Need pesticide training? Click here
IMPORTANT NOTICE - Using Biocides & Pesticides Safely
When you buy a professional-use biocide, you and/or the end user must ensure that the product is legally used in line with the approved Code of Practice set out by Control of Pesticide Regulations 1986 (COPR) or under the scope of the EU Biocides Regulations 528/2012 (EU BPR).
When placing an order for a professional use pesticide and biocide, you must confirm that you have read, understood and will comply with these regulations
Use plant protection products safely & always read the label & product information before use.
Need pesticide training? Click here
ProGreen Offer Codes
Full ProGreen Offer Code Terms & Conditions are available to download here
